fan77's Privacy Policy
Your personal information is completely secure with us — read this policy to understand how we treat your privacy with the highest care.
Introduction & Purpose
fan77 treats the protection of its users' privacy as a top priority. This Privacy Policy ("Policy") describes how fan77 collects, stores, uses, discloses, and protects your personal information. This Policy applies to fan77's website, mobile services, and all associated platforms.
By using our platform, you are considered to have accepted the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services. For any questions or concerns, contact our support team.
This Policy may be updated from time to time. We will notify you appropriately of any significant changes. The latest effective version will always be published on this page.
What Information We Collect
Registration & Account Information
When you create an account or log in to fan77, we may collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification)
- Password (stored in encrypted form)
- Mobile number (where applicable)
Financial & Transaction Information
To process deposits and withdrawals, we may collect:
- Mobile banking number (bKash, Nagad, Rocket)
- Transaction amount and time
- Type of payment method
- Transaction history and reference numbers
Technical & User Behaviour Information
Information automatically collected during your browsing and platform use includes:
- IP address and device information
- Browser type and version
- Operating system
- Page visit time and sequence
- Cookie and session data
- Referral source
Purpose of Data Use
fan77 uses your information only for the following legitimate purposes:
Account management and service delivery
Your information is needed to create, verify, and manage your account, as well as to process deposits and withdrawals. It is also used to ensure the security of your transactions and to prevent fraudulent activity.
Age and identity verification
fan77 is for users aged 21 and above only. Verifying your age and identity is part of our ethical and responsible operation. This information is kept confidential.
Customer support
To provide fast and effective resolution of any issues or questions you have, our 24/7 support team may access your account information. This access is limited and controlled.
Technical improvement and security
By analysing your usage patterns, we improve the platform's technical standards, resolve bugs, and enhance the overall experience. This analysis is always based on aggregated and statistical data.
Bonus and promotional communications
If you give your consent, we may send information about fan77 offers and updates to your email or mobile number. You may request to stop receiving these communications at any time.
Sharing Information with Third Parties
fan77 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
To complete your transactions, we share the minimum necessary information with mobile banking service providers such as bKash, Nagad, and Rocket. This information is used solely for the purpose of verifying and completing payments.
Technology & Service Partners
Limited information may be shared with partners who provide software services, server infrastructure, and gaming content for operational purposes. All such partners operate under strict confidentiality agreements.
Legal Obligations
Where disclosure of information is required under a court order, government directive, or applicable law, fan77 is obligated to comply with legal requirements. Where possible, we will inform you in advance.
Cookies & Tracking Technologies
fan77 uses cookies and similar technologies to enhance your platform experience. Cookies are small data files stored by your browser. They are used for the following purposes:
- Essential cookies: To maintain login sessions, retain language preferences, and ensure security. Without these, the platform cannot function properly.
- Analytical cookies: Help evaluate site performance by analysing page visit data. This data is aggregated and anonymous.
- Preference cookies: Save your chosen settings and personalised experience.
Cookies can be disabled at any time from your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.
Data Security Measures
fan77 has adopted industry-standard technical and organisational measures to keep your information secure. Our security framework is as follows:
SSL Encryption
All data transmitted to and from our platform is protected by SSL (Secure Sockets Layer) encryption technology. This ensures that your login credentials, payment data, and personal information remain unreadable during transmission.
Password Protection
Your password is never stored in plain readable form. We encrypt passwords using strong cryptographic hashing algorithms.
Access Controls
Only authorised personnel can access your information, and only on a need-to-know basis for service delivery. All access is logged and regularly audited.
Data Storage Security
Our data servers operate in a secure environment and undergo regular security testing. Data is backed up regularly to protect against accidental loss.
Your Rights & Controls
fan77 believes you should have full control over your own information. You have the following rights:
Right to Access Information
You have the right to know and review what information we have collected about you.
Right to Correct Information
You have the right to request correction of any information that is inaccurate or incomplete.
Right to Delete Information
In certain circumstances you have the right to request deletion of your information, though legal obligations remain in force.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, including marketing communications.
To exercise these rights, contact our support team. We will respond to your request as quickly as reasonably possible.
Data Retention Period
fan77 retains your information only for as long as necessary. Our retention policy is as follows:
- Account information: While the account is active and within legal limits after account closure.
- Transaction information: For the period required under applicable laws and regulations.
- Technical log data: Generally for a short period, for the purpose of maintaining service quality.
- Marketing preference data: Until you withdraw consent or make a request.
Once the defined retention period ends, we securely delete or anonymise your information so that you can no longer be identified.
Protection of Minors
fan77 is strictly prohibited for anyone under the age of 21. Our platform does not knowingly collect information from any minor. Age verification is in place during the registration process.
If you believe a minor is using or attempting to use our platform, please contact us immediately. We will take action without delay and delete any related information.
Policy Changes & Updates
fan77 may review and update this Privacy Policy from time to time. In the event of any significant change:
- The updated policy will be published on this page.
- The "Last Updated" date at the top of the page will change.
- For significant changes, an attempt will be made to notify you via your registered contact method.
Continued use of the platform after any changes will be taken as your consent to the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24/7.
Live Chat: Available directly on the site 24/7
Email: [email protected]
We will respond to your privacy-related requests as quickly as possible.
Your privacy is very important to us. fan77 is always committed to protecting your information. Play responsibly and stay safe.